Galeries Lafayette adopts Low Code to multiply business applications

What: Galeries Lafayette is using a Low Code approach with Microsoft's Power Platform to develop small applications for its diverse business needs efficiently

Why it is important: This strategy accelerates the creation of applications, improving efficiency and productivity while maintaining control over the application landscape and avoiding Shadow IT issues.

Galeries Lafayette has implemented a Low Code approach using Microsoft's Power Platform to industrialise and accelerate application development across its various business functions. This method is structured around three teams responsible for identifying use cases, technological modelling, and creating user-friendly application prototypes. The approach has already digitised the clothing alteration process, significantly reducing administrative tasks for alteration workers and improving operational efficiency. The platform currently supports numerous alterations monthly and provides customers with visibility on their orders. The centralised data from these applications allows Galeries Lafayette to identify and develop new applications, enhancing interactions between sales and back office, optimizing product relabeling, and improving HR management. This initiative aims to boost productivity across the company's 290 stores and e-commerce sites, involving 8,500 employees and generating €4.5 billion in annual retail sales.