International Association of Department Stores
Founded in 1928, the IADS is the only expert body specialising in the department store retail format in the world.
What is IADS
The International Association of Department Stores (IADS) is the only expert body specialising globally in the department store retail format. Consisting of leading department store members around the globe, the Association acts as an international network, facilitating exchange and communication between members. It also conducts research to address department stores' current challenges and provide actionable insights for its members.
Together, the IADS members, all key players in their respective markets, create a landscape of various business models and cultures and represent more than €41bn cumulated annual turnover, achieved through more than 563 stores with 257,000 associates in 32 countries.
Member News
Manor celebrates the FIFA World Cup 2026
Manor celebrates the FIFA World Cup 2026
What: Manor celebrates the FIFA World Cup 2026 with the “ONE GAME, ONE LOVE” campaign, blending sports, fashion, and fan culture through exclusive merchandise, official jerseys, and creative collaborations.
Why it is important: The campaign demonstrates how department stores can leverage global events and creative partnerships to energize their offer, attract diverse audiences, and drive cross-category sales.
Manor’s “ONE GAME, ONE LOVE” campaign for the FIFA World Cup 2026 brings together the excitement of global football, fashion, and fan culture in a multi-channel, experience-driven retail event. The initiative features official national team jerseys from Puma, Nike, and Adidas, exclusive fan merchandise, lifestyle apparel, and collectible items, positioning Manor as a destination for both sports and fashion enthusiasts. Creative collaborations, such as the “Football Bags” by Geneva-based designer Joana Bender, highlight the intersection of sustainability, street style, and local talent, offering unique, limited-edition pieces for collectors and trendsetters. The campaign’s themed activations and limited-time collections are designed to drive footfall, customer engagement, and cross-category sales during the tournament. Manor’s approach reflects a broader trend of department stores using cultural moments and partnerships to energise their offer, differentiate from competitors, and connect with diverse audiences, aligning with successful experiential campaigns seen at Breuninger, Bloomingdale’s, and Nordstrom.
IADS Notes: Manor’s “ONE GAME, ONE LOVE” campaign for the FIFA World Cup 2026 exemplifies how department stores are leveraging global sporting events to create multi-channel, experience-driven retail moments that blend sports, fashion, and fan culture. The initiative features official national team jerseys from Puma, Nike, and Adidas, as well as exclusive merchandise, lifestyle apparel, and collectable items, positioning Manor as a destination for both sports and fashion enthusiasts. The campaign’s creative collaborations, such as the “Football Bags” by Geneva-based designer Joana Bender, highlight the intersection of sustainability, street style, and local talent, echoing recent trends in experiential retail and pop culture merchandising (Breuninger/adidas, June 2026; Bloomingdale’s/Boss, June 2026; Adidas/Nordstrom, June 2026). Manor’s approach demonstrates the power of themed activations and limited-time collections to drive footfall, customer engagement, and cross-category sales, while reflecting a broader trend of department stores using cultural moments and partnerships to energize their offer and connect with diverse audiences (Forbes, June 2026). These strategies align with successful experiential campaigns seen at Breuninger, Bloomingdale’s, and Nordstrom, where immersive, event-driven retail has proven effective in building community and sustaining brand relevance.
Bloomingdale’s will soon adopt the Ask Macy’s AI conversational shopping assistant
Bloomingdale’s will soon adopt the Ask Macy’s AI conversational shopping assistant
What: Bloomingdale’s is set to roll out Macy’s AI-powered conversational assistant, leveraging technology to drive engagement and support both customers and associates.
Why it is important: The move highlights how AI-driven personalization and conversational commerce are becoming key drivers of revenue, loyalty, and premium service in modern retail.
Bloomingdale’s will soon deploy the Ask Macy’s AI conversational shopping assistant, marking a significant step in its digital transformation and customer engagement strategy. Building on Macy’s early success—where the tool drove nearly 400% higher spending among engaged users—the AI assistant will act as a personal shopper, reducing decision fatigue and encouraging customers to complete outfits or discover complementary products. The platform is designed to empower both customers and associates, providing real-time recommendations and seamless support across channels. This initiative aligns with CEO Olivier Bron’s vision of leveraging technology, data, and advanced clienteling tools to enhance the luxury experience and drive long-term value creation. Bloomingdale’s has already delivered sustained sales growth through innovation, experimentation, and a focus on personalised service. By integrating AI as both a customer-facing and colleague-support tool, Bloomingdale’s is poised to further elevate its premium positioning, deepen engagement, and reinforce its leadership in accessible luxury as part of Macy’s Bold New Chapter strategy.
IADS Notes: Bloomingdale’s upcoming adoption of the Ask Macy’s AI conversational shopping assistant marks a significant step in the retailer’s digital transformation, building on Macy’s early success with the tool, which has driven nearly 400% higher spending among engaged users (Laurence Faguer Newsletter, April 2026; Fortune, March 2026). The AI assistant acts as a personal shopper, reducing decision fatigue and encouraging customers to complete outfits or explore complementary products, while also empowering associates with real-time recommendations and seamless support. This move aligns with CEO Olivier Bron’s broader strategy of leveraging technology, data empowerment, and advanced clienteling tools to enhance customer experience and long-term value creation (McKinsey, July 2025; WWD, April 2026). Bloomingdale’s transformation has already delivered sustained sales growth, driven by innovation, experimentation, and a focus on personalised service and immersive retail environments. By integrating AI as both a customer-facing and colleague-support tool, Bloomingdale’s is poised to further elevate its premium positioning, deepen customer engagement, and reinforce its leadership in accessible luxury as part of Macy’s Bold New Chapter strategy.
Bloomingdale’s will soon adopt the Ask Macy’s AI conversational shopping assistant
Magasin du Nord goes all in on acquisitions
Magasin du Nord goes all in on acquisitions
What: Magasin du Nord is going “all in” on brand investment, acquiring and building a portfolio of Danish and international brands as a core pillar of its long-term growth strategy.
Why it is important: By prioritizing brand incubation and international expansion, Magasin du Nord is adapting to changing consumer expectations and competitive pressures in the Nordic retail market.
Magasin du Nord is reshaping its business model by investing heavily in the acquisition and development of Danish and international brands, aiming to build a diversified portfolio that extends beyond its traditional department store operations. Through Magasin Ventures and its brandhouse structure, the company has acquired or invested in brands such as MessyWeekend, Lust Copenhagen, Bitte Kai Rand, Blid Care, and Résumé, with a focus on nurturing creative talent, supporting generational transitions, and scaling brands for international growth. While many of these investments are not yet profitable, the company’s leadership emphasizes a long-term, patient approach, accepting the risks and learning opportunities inherent in brand incubation. The strategy leverages cross-border knowledge, digital expansion, and multi-market platforms to strengthen Magasin’s presence in Scandinavia and beyond. By diversifying revenue streams and embracing operational experimentation, Magasin du Nord is positioning itself for resilience and relevance in a rapidly evolving retail landscape.
IADS Notes: Magasin du Nord’s acquisition of Danish fashion brand Résumé (Via Ritzau, May 2026), along with majority stakes in MessyWeekend and Bitte Kai Rand (Via Ritzau, September 2025 and July 2025), reflects a strategy focused on nurturing local brands with international potential. Nordjyske (April 2026) reports a 9% increase in retail sales for 2025 and higher net profit, attributed to investments in local brands, omnichannel innovation, and experiential formats. The Retail Bulletin (March 2026) notes that Magasin du Nord and Salling are leading the Danish retail sector’s revival through omnichannel strategies, experiential formats, and community engagement, with initiatives like the “Small Store” concept and digital integration supporting strong sales during peak periods. Recognition of Magasin Lyngby as “Store of the Year” (Via Ritzau, May 2026) is linked to sustained investment in infrastructure, service innovation, and local engagement. These developments illustrate how Magasin du Nord’s approach to brand investment, operational agility, and omnichannel retail has reinforced its market position and contributed to the ongoing transformation of department stores in Denmark.

Stay Ahead with Exclusive Insights
Every week, we make a selection of the most relevant news for department store leaders and teams. While the content is reserved to our members, you are welcome to join our community and know what the conversation is all about.
FAQs
• To create an international network between members.
• To provide actionable insights.
• To address member’s questions and concerns on a one-to-one basis.
• To achieve those objectives, the IADS acts at different levels and aims to be operational through:
• Transformative meetings with members.
• Focused market knowledge.
• The promotion of exchange and future orientation.
IADS is a credible department store body operating as a think-tank that has a deep understanding of what industry players are facing today due to its close working relationships to its members and its wide and diverse retail network.
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